I decided to attend one of the briefings Extend Health is doing for retirees. It was worth going because I did pick up a little information. I was also able to see first hand just how difficult this transition will be for many retirees. People are overwhelmed by it and many will not be capable of really understanding all the ramifications. I could tell by the questions they asked at the end of the session. Shame on IBM for making this so hard. I will try to not be snarky in this post but I don't think I will succeed.
The Extend Health presenter was a little too slick and glib for me. He made several mistakes along the way but you'd have to be seeped in this stuff to know it - the audience was oblivious. He also ever so subliminally pushed Medicare Advantage plans. I bet it's because insurance companies pay a higher commission for those plans. He mentioned several times that Medicare Advantage plans focus on wellness. Fat chance they do. Unless the measure is the rate at which they deny claims for sickness. He talked about being "over insured". That is ridiculous - a person is not like a house or an automobile which has a fixed asset price and can be over insured. There is no such thing when it comes to health insurance because health catastrophes are totally unpredictable and a person's life has no price tag. Basically you should buy however much health insurance as you can afford!
Regarding commissions - the presenter confirmed in the meeting that Extend Health receives commissions from insurance companies. It is actually on the last page of the "Getting Started" brochure you received. He then said the agents were paid a salary so they were unbiased. That is, once again, ridiculous. It is akin to saying IBM technical support people are not are commissioned so they are not biased to selling IBM products to their clients! I believe commissions are why we MUST buy a medical insurance plan through EH to get our subsidy. It was probably a negotiated item in the EH contract with IBM.
As I said - I did pick up a few tidbits and I realized a couple of things that are important to know if you use original Medicare and medigap insurance. First, we are losing insurance coverage for preventative medical services such as routine physical exams by a doctor and blood tests. These procedures are not covered by Medicare but were covered by IBM medical supplement and by Aetna Integration. Medicare only covers something called "wellness checkups" which is significantly less. Second is that we also had coverage for acupuncture in those plans. Medicare doesn't cover it.
I created a new question/answer list:
Extend Health – more
questions and some answers
From EH meeting in Poughkeepsie on September
25, 2013
1.
What type of insurance plans must be purchased
from Extend Health to be able to access the HRA subsidy?
Answer: You must
buy a Medical Plan from Extend Health to be able to use the HRA subsidy. The only plans that qualify are Medicare
Advantage, medigap plans and Part D,
dental and vision plans are not medical plans.
(updated 10/7/13)
2.
How do you establish a caregiver who can act on
your behalf in making Extend Health choices?
Answer: You can
designate a caregiver either in your profile or when you talk to an agent. The caregiver can then ask questions on your
behalf and help you decide what plans to use but you need to be able to listen
and answer questions when it comes time to enroll. If you cannot do it then the caregiver will
need a power of attorney on file with EH before your enrollment call. Also, the insurance plan you choose may ask
to see that power of attorney to complete your enrollment.
3.
Will auto-reimbursement of policy premiums be
implemented for policies not purchased from Extend Health?
Answer: No.
Auto-reimbursement is only available for insurance policies purchased
through Extend Health.
4.
Will reimbursement from the HRA include medical
expenses not covered by Medicare such as an annual physical by a doctor or
acupuncture?
Answer: They
didn’t know. The presenter in the
meeting said “no”, then the agent I talked to the next day tried to read me the
same list that was in our brochure. IRS
HRA rules do not limit the kind of medical expenses that can be reimbursed from
an HRA. And HRA law has nothing to do with Medicare law. It is IBM that will limit what medical
expenses we can subsidize with HRA money.
I don’t know how to get an answer to this question beyond submitting a
claim and then fighting with Extend Health and/or IBM if it is denied.
5.
Will reimbursement from the HRA include medical
bills from doctors who do not accept Medicare insurance?
Answer: The same
as for answer #4. They don’t know and I
don’t know how we can find out.
6.
Can you make on-line changes to your plan
selection after enrolling with an agent or must all changes be processed by an
agent?
Answer: Any
changes you make to your plan selection on-line will not be confirmed until you
call and speak to an agent.