I just read new comments by a few blog readers and it appears retirees are still having service problems with OneExchange. I posted a couple of email addresses a long while ago that might be useful if you get totally fed up and want to contact some IBM executives. I am putting them in this post to make it easier to find them.
Dr. Rhee at firstname.lastname@example.org is in charge of the OneExchange program. If that doesn't work, try his boss, Barbara Brickmeier as she is the VP of HR programs. She is at email@example.com.